Refund & Warranty Policy

Ileshift, based in Lakeland, Florida, stands behind its work. This policy explains how quotes, our labor guarantee, parts warranties, custom build deposits and refunds work. It is part of our Terms of Service.

1. Free quotes and no fix, no fee troubleshooting

• Quotes are always free, with no obligation to go ahead.
• Troubleshooting is no fix, no fee. If we cannot fix the problem, you do not pay for the troubleshooting.
• Parts or travel fees that you approved in advance are not covered by no fix, no fee. Unused parts that can be returned to the seller are refunded as described in section 4.

2. 30-day labor guarantee

• All labor is guaranteed for 30 days from the date the work is completed and the device is returned to you.
• If the same issue we worked on returns within those 30 days, we will fix it again at no labor cost.
• If we are unable to fix the same issue a second time, we will refund the labor you paid for that issue.
• A new or different problem is not covered by the guarantee, but you are always welcome to a free quote for it.

3. Parts warranties

• Parts are covered by their manufacturer's warranty. The length and terms of that warranty depend on the brand and the part.
• If a part fails under its manufacturer's warranty, Ileshift will help you with the warranty claim, including identifying the faulty part and contacting the manufacturer or seller.
• During the 30-day labor guarantee, there is no labor charge to remove and reinstall a part that failed under warranty. After 30 days, standard labor rates apply, and we will quote them before any work starts.

4. Custom build deposits

• Custom builds require a 50% deposit before parts are ordered.
• Before parts are ordered: your deposit is fully refundable.
• After parts are ordered: your deposit is refunded minus the cost of any parts that cannot be returned and any restocking or return fees charged by the seller. If you prefer, we can hand over the non-returnable parts to you instead.

5. Completed custom builds

• Because each build is made to order, completed custom builds are not refundable.
• The exception is a defective part or a build error. If a part is defective, or if something was assembled or configured incorrectly, we will repair the problem or replace the affected part at no cost to you.
• Defective parts are replaced through the manufacturer's warranty whenever possible, and we will reinstall the replacement for you.

6. What isn't covered

The labor guarantee, build coverage and refunds do not cover:

• New physical damage after the device is returned, such as drops, cracks or bent ports
• Liquid damage, power surges or overheating caused by the environment
• Viruses, malware or other infections picked up after service
• Problems caused by software installed by the user, or by hardware changes made by the user or another technician after service
• A different problem from the one we worked on
• Lost data. Please back up your data before service.

7. How to request a refund or warranty service

1. Contact us by phone, text or email as soon as you notice the problem. Include your name, the date of service and a short description of what's happening.
2. We will review your request and, if needed, arrange an on-site visit, a drop-off or a remote session to take a look.
3. If your request is covered, we will repair the issue, help with the warranty claim or issue a refund, as described in this policy.

Approved refunds are processed within 7 business days, using the original payment method whenever possible. If the original method cannot accept a refund, we will arrange another method with you.

8. Contact information

Questions about this policy? Call or text or email .

Ileshift · Lakeland, Florida · Serving Central Florida